Welcome back to Operational Dashboard

Good afternoon!

My Assigned Schedule & Dispatch Calendar
Live SimPRO schedule docked directly on your Home page
Total Stock Value
$
$--
● -- Storage Areas
Pending Orders (For Jobs)
📦
--
● -- Jobs Waiting
Weekly Transfers (Rolling 7-Day Window)
⇄
--
▲ -- pending
RMA Parts (Assigned to Jobs)
🔧
--
● Pending parts
Inventory Accuracy
⚙
--
Formula: 100% - (|Variance| / Expected)
Calculating...

Inventory Value by Storage Device

Inventory Value by storage device

Transfer Analytics

Visualize transfer volumes by timeframe

Live Stock Transfer Report

Real-time log of inventory relocations (powered by SQLite cache)
Date Transferred Employee Transfer Reason From (Storage Device) To (Storage Device) Details

Inventory Counts (Stock Takes)

Live physical inventory count discrepancies and manual adjustments in simPRO
Audit ID Storage Device Adjustment Reason Status Adjustment Value

RMA Parts Assigned to Jobs

Catalog items flagged as "RMA Part - Yes" from recent stock allocations and purchase orders.
Part No Part Name Job ID Source Date Qty

Order Cost by Engineer (30 Days)

Order Cost by Week

Pareto Analysis (80/20 Rule)

Top parts driving the majority of purchasing volume and spend

Parts Spend Analysis

All parts received via Purchase Orders (Current Month)
Part No Name Times Ordered Qty Ordered Average Unit Cost Total Spend

Part Hit Rate & Stock Sourcing

Off-the-shelf warehouse fulfillment vs. parts requiring vendor purchase orders (cross-docked via Ohio)
Overall Part Hit Rate
--%
Off-the-shelf fulfillment
Stock Hits (On-Hand)
Breakdown
--
Direct warehouse transfers • Click to inspect
Vendor Procured (Misses)
Breakdown
--
Required Vendor PO • Click to inspect
Avg Vendor Wait Penalty
-- days
PO issue to warehouse receipt

Sourcing Distribution

Top Parts Requiring Vendor POs (Stockout Demand)

High-frequency items are candidates for warehouse stocking
Part No Part Name Times Bought Qty Primary Vendor(s) Avg Wait
Loading hit rate data...
Review Period:
Total Parts Spend
$--
-- units assigned across -- lines
Spend % of Monthly ACV
--%
Monthly ACV: $-- | Total ACV: $--
OEM vs 3rd Party Split
OEM: $-- 3rd Party: $--
--% OEM --% 3rd Party
Parts Profitability
$--
Revenue: $-- | Margin: --%

Parts Assigned & Spend by Region vs. ACV

Monthly and Total ACV comparison, parts spend share, OEM / 3rd Party distribution, and profitability by region
Region Monthly ACV Total ACV Parts Spend (COG) Spend % of Mo. ACV Qty Assigned OEM Spend 3rd Party Spend Parts Revenue Gross Profit Margin %
Loading regional ACV breakdown...

Cost Center COGS Breakdowns

Spend, OEM vs 3rd Party breakdown, and profitability for all active cost centers
Loading cost center breakdowns...

Parts Assigned Ledger 0 parts

Granular parts assignments, unit economics, sourcing classifications, and profitability
Date Job # Site Region Cost Center Part Number Description COG Type Qty Unit Cost Total Spend Total Rev Markup ($) Margin % Profit ($)
Loading parts ledger...
Total ACV
$
$--
Total Active Contract ACV
By Region
Midwest $--
North East $--
North West $--
South West $--
South $--
ACV per Engineer
--
Based on 0 Field Service Engineers & Managers
Review Period:
Maintenance Cost Center
Total
--
Pending
--
Completed
--
Avg Response Time --
Response Time Not Met --
Job Created > Work Started Excl. Weekends & Holidays
Parts Assigned: --
Parts Spend: $--
Service Cost Center
Total
--
Pending
--
Completed
--
Avg Response Time --
Response Time Not Met --
Job Created > Work Started Excl. Weekends & Holidays
Parts Assigned: --
Parts Spend: $--
Metrics
Total Parts Spend $--
Maint: --% Service: --%
Median Time to Repair (MTTR)
Maint: -- Service: --
Team Utilization
--%
-- worked / -- avail 0h PTO excl
Job ID Cost Center Stage Region Site Completed Response Time Total Hours Parts Spend Action
Job ID Cost Center Stage Site Completed Response Time Total Hours Parts Spend Action
Job ID Cost Center Stage Site Completed Response Time Total Hours Parts Spend Action
Job ID Cost Center Stage Site Completed Response Time Total Hours Parts Spend Action
Job ID Cost Center Stage Site Completed Response Time Total Hours Parts Spend Action
Job ID Cost Center Stage Site Completed Response Time Total Hours Parts Spend Action
Car Inventory Value
--
Click to view parts
Open RMAs
0
Click to view Open RMAs
MTTR
Maintenance
--
Service
--
Median days to repair
Utilization
--%
Worked / Avail (Excl. PTO)
Parts Search
Check stock across all locations
Parts Order
Request warehouse parts

Engineer Schedule

Calendar of assigned jobs and activities

My Jobs

List of jobs assigned to you
Job # Stage Total Hours Site Tags Action

My Recent Orders

Track parts you have requested
Order ID Job # Date Req/Fill Status Action
Loading orders...

Job Parts Reconciliation (Ordered vs. Assigned)

Track parts ordered for jobs vs. actual parts assigned/used in SimPRO
Jobs Tracked
--
Exact Matches
--
Unused / Excess Parts
--
Van Stock Items Used
--
Job # Stage Site / Customer Part Number Part Description Ordered Used / Assigned Status / Variance Assigned Storage / Van
Select an engineer to view parts reconciliation data.

Vehicle Inventory Audit

Full car stock list — compare system stock vs. physical count, email printable sheet to engineer, or save audits over time

Select an Engineer to Start or Review a Car Audit

Choose an engineer from the dropdown above to load every part currently assigned to their car, email them a printable / spreadsheet count list, or record and save a physical audit on the dashboard.

Saved Inventory Audits Over Time 0

Historical car stock audits — click any saved audit to review item counts, variances, and reconciliation notes
Audit # Date Engineer / Vehicle Audited By Have vs Counted Discrepancies Value Variance Status Actions
No saved inventory audits yet.

Illustrated Parts List

ILS Catalog
Interactive technical schematics, callout numbering, and direct part staging
Assemblies & Subsystems 35
SCIEX 4500 Series > Vacuum & Ion Optics

Ion Optics

85 Parts
Assembly Diagram
Drag diagram to pan. Scroll or use controls to zoom. 100%
Parts Breakdown & Callouts
Item Part Number Description Qty Notes / Compatibility Order Action

Service Guides & Technical Manuals

Original FSE Manual
Direct high-resolution service guide, diagnostic trees, procedures, and schematics
Open Full Window Download PDF
Jump to Chapter:
Page: / 310
Quick Jump:

TeamViewer QuickSupport & Remote Session

Logging sessions as: Signed-in Engineer
Active / Waiting Queue
0
Open QuickSupport & live sessions
My Logged Sessions (MTD)
0
Sessions under your login this month
My Remote Time (MTD)
0m
Logged remote diagnostic time
Team Total (MTD)
0 (0m)
All engineers combined this month

1. New QuickSupport Session (Customer Link)

Generate a 1-click TeamViewer join link to copy or email to a customer lab
QuickSupport

2. Direct Partner ID Connect

Customer already gave you a 9/10-digit TeamViewer ID? Connect & log it here
Direct ID

Remote Support Queue & Engineer Session Log

Every QuickSupport link and remote connection is attributed to the signed-in dashboard user
Session / Created Logged By (Engineer) Job # & Customer Issue / Notes Status Duration Actions
Loading remote support sessions...
Open RMAs (Returning to Ohio)
0
Awaiting arrival / check-in at Ohio Warehouse
Received at Warehouse / In Rebuild
0
Checked in by Ohio Warehouse
Closed & Completed RMAs
0
Restocked or completed by Warehouse

My RMAs & Warehouse Return Queue

Linked live with Warehouse Hub → RMA. Open an RMA here to notify the Ohio Warehouse that a part is coming back — stock movements are handled by the Warehouse upon check-in.

Loading your RMAs...
Order Count Database
0
Orders this month
Daily Order Count
0
Orders today
Internal Orders
0 New Order 0 Processing 0 Fulfilled 0 Shipped 0 Canceled 0 Archived
Parts Search
Check stock across all locations
Labeling (2.5×1.5)
Print 2.5×1.5" inventory stickers

Internal Orders

Manage and fulfill parts requested internally by engineers
Order ID PO # Job # Date Engineer Parts Requested Req/Fill Status Order Cost Action
Loading internal orders...

Re Stocking

Items currently below their defined minimum levels in simPRO
Part Number / Name Location In Stock Min Level Action

Part Lookup & Full History

Search any Part Number, OEM/Vendor PN, or description to view stock, internal & vendor orders placed, job assignments, and transfers

Search Any Part Number

Enter a SimPRO Part Number, Vendor/OEM Part Number, or part description above to view its current warehouse & van stock, every internal order & vendor PO placed for it, all jobs it was assigned to, and full transfer history.

Pending Orders

--
Mirrors SimPRO Orders: POs stay in Pending (regardless of Status) until 100% of items are receipted, then move to Received.
Order No. Status Date Ordered Vendor Reference / Order Created By Assigned To Order Amount Receipted Balance Pending Action
Syncing purchase orders...

Average Lead Times for Parts

Based on historical purchase order and receipt data
Part No Name Vendor Internal Order Number Avg Lead Time (Days) Total Quantity Ordered
Syncing historical order data...

Shipping Command Center

Live tracking of all Internal Orders & Standalone Shipments
0
In Transit
0
Out For Delivery
0
Delivered
0
Exceptions
$0.00
Total Cost
Tracking / Origin / Order Status Estimated Delivery Actual Cost Last Update Actions
Loading live tracking data...

Standalone UPS Label Generator

Create non-system shipments
Ship From (Origin) Ohio Warehouse (Default)
Ohio Warehouse • 6909 Columbus Rd, Granville, OH 43023 • (614) 858-5075

Recent Standalone Shipments

History of labels generated outside of orders
Date Tracking No Recipient Speed Cost Actions
Loading history...

Part Return

Transfer good parts from engineer vehicles to Ohio Warehouse (Reason: Parts return good) & print 2.5×1.5" inventory stickers
!Ohio-Warehouse (1) Primary
Simpro Return Reason: Part Returned - Good (Reason ID: 235)
Add Part to Return
Items to Return (0)
Part # Description Qty Bin Action
No parts added to return queue yet. Search and add parts above.
2.5×1.5 Sticker Preview
Copies:
Select or add a part to preview the 2.5×1.5" sticker
Formatted for 2.5" × 1.5" inventory sticker printer

Recent Part Returns

Log of inventory transfers processed with reason "Part Returned - Good"
Date / Time Transfer # Returned From Part Number Description Qty Ohio Bin Reason Actions
Loading part return history...
Awaiting Return to Ohio
0
Out with engineers / in transit
Rebuild Queue (Bad Cores)
0
0 Needs PO • 0 At Vendor • 0 In-House
RMA Parts Sitting in Cars
0
Recall back to !Ohio-Warehouse
Closed & Restocked
0
Returned Good + Rebuilt Restocked

Ohio Warehouse RMA & Vendor Rebuild Tracker

Every RMA-flagged part returns to !Ohio-Warehouse — restock unused Good parts directly, or hold Bad cores in Needs Rebuilt - OH Warehouse for Vendor PO / In-House rebuild.

Loading RMA workflow data...

Inventory Labeling (2.5" × 1.5")

Type or scan a Part Number to print 2.5×1.5" shelf & part stickers
Live Sticker Preview 2.5" × 1.5" Thermal
Enter or look up a Part Number to preview 2.5×1.5" sticker
Formatted for 2.5" × 1.5" inventory sticker printer (Part #, Description & Storage Location)
Active In-House Refurbs
0
● Underway at ILS - Ohio
Awaiting Parts / Action
0
● Parts pending / blocked
Testing & Calibration
0
● QA validation & runs
Completed & Deployed
0
● Ready or completed

Default Printers (This Computer)

Assign separate default printers for Packing Slips (8.5×11"), Shipping Labels (4×6"), and Inventory Stickers (2.5×1.5") on this computer.

TeamViewer Remote Support (Corporate API)

Configure your TeamViewer Corporate Script Token to generate live QuickSupport customer links (sXX-XXX-XXX) and sync connection durations in Engineer Hub → Remote Support.

Google Workspace SSO (Optional Sign-In) Checking...

Allow team members to optionally click Sign in with Google alongside normal Email & Password sign-in. Standard password sign-in remains active at all times.

Quick 3-Step Setup in Google Cloud Console (2 mins)
  1. Open Google Cloud Console → Credentials (using your @innlabserv.com admin account).
  2. Click + Create Credentials → OAuth client ID, choose Web application, and add https://ilshub.org (and https://www.ilshub.org) under Authorized JavaScript origins.
  3. Copy the generated Client ID (...apps.googleusercontent.com), paste it above, and click Save SSO Settings.

Role Management, Landing Pages & Permissions

Create or rename roles, choose the default landing page for each role, and select which tabs they can access.

Portfolio Progress
0%
0 projects
Active & In Progress
0
In Progress + Pending Sign-Off
High Priority Open
0
Click to focus top priorities
Blocked / Past Target
0
Waiting on external / overdue
Completed Initiatives
0
Delivered & live
Loading Service Enablement projects...

Company Quick Links

Direct access to portals, platforms, and web tools used across Innovative Lab Services